When will my order be shipped?

Orders are usually processed and shipped within 7-10 working days of purchase.

How long does delivery take?

Shipping times vary as we ship from different fulfillment centers around the world, depending on the location. The average delivery time is between 15 and 25 working days. Your tracking number will be updated 3-5 days after your order is shipped.

* The delivery time may take longer than expected due to the pandemic. The specific delivery time depends on the local shipping company.
* In case of special holidays, the delivery time will be postponed to 5-7 days. If you have any questions, you can contact our customer service: service@meltily.com. We will reply you within 24 hours of receiving the email.

How do I cancel an order?

We can only cancel orders within the first 12 hours after placing the order. After that, the order has most likely been processed and preparing to ship, or has been shipped. Once this takes effect, it is no longer in our hands. We apologize for any inconvenience but pride ourselves on the speedy service. This also means that your orders are carried out as quickly as possible.

How to track logistics status?

After the order is shipped, we will send you a notification email. Generally, there will be logistics information in about 3-5 days. Just put your tracking number track your order!


What's your return policy?

If there is something wrong with your order (faulty product, wrong order, damaged order, etc.) please contact us within 7 days of receiving your order. We will be happy to help you review the case and if it is approved we will send a replacement. Please do not send anything back until we have examined the case. Our customer service team will review the request and send further instructions. Our store reserves the right to refuse return requests. You are responsible for paying your own shipping costs for returning your item. The original shipping costs will not be refunded. * Cosmetics, lingerie and underwear / shapewear are permanently available for hygienic reasons.

Which payment methods do you accept?

We accept PayPal, Credit Card (Visa, MasterCard).